TERMS OF SERVICE

Effective Date:

Welcome to Bolt Brow LLC. 

Bolt Brow LLC is a limited liability company incorporated and registered in Pennsylvania, with its registered office at 233 S Melville St, Philadelphia, Pennsylvania 19139. These Terms of Service (“Terms”) govern your access to and use of our website at https://www.boltbrow.com (the “Website”), as well as our products and services offered through the website or at our studio. By accessing or using our website, products, or services, you agree to comply with and be bound by these Terms.

For the purposes of these Terms:

  • "Bolt Brow," "we," "us," or "our" refers to Bolt Brow LLC, including its affiliates, employees, contractors, agents, representatives, and service providers.

  • "You," "your," or "user" refers to any individual or entity accessing or using the Website, products, or services, including customers, visitors, and others who interact with us.

  • "Website" means the online platform accessible at https://www.boltbrow.com.

  • "Services" refers to in-person services provided at our studio, including training sessions and other related offerings.

  • "Products" refers to physical and digital products offered by Bolt Brow.

Our products and services are intended solely for users located within the United States. By accessing or using our Website, products, or services, you agree to comply with these Terms in accordance with all applicable U.S. laws. If you do not agree with these Terms, please do not use our Website, products, or services. We offer goods and digital products on this Website. The price of these goods and digital products can be found listed on the Website. This price does not include taxes or other fees that you may be charged.

We offer goods and digital products on this Website. The price of these goods and digital products can be found listed on the Website. This price does not include taxes or other fees that you may be charged.

USE OF PLATFORM

Bolt Brow provides cosmetic tattooing, brow, and beauty enhancement services performed by trained professionals at our studio. We also offer in-person training programs for individuals seeking to develop or enhance their skills in the brow and beauty industry. Our products, including brow tools, branded merchandise, and digital offerings, are available for purchase through our e-commerce platform at https://www.boltbrow.com. All services must be booked online and are delivered in person at our studio located at 2220 Frankford Avenue, Philadelphia, Pennsylvania 19125.

YOUR ACCOUNT AND ACCESS

The creation of a user account may be required in order to access certain features and services offered on the BoltBrow platform. The registration process should involve the submission of accurate, complete, and current information. The responsibility for keeping this information updated and correct remains with the user at all times. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect any unauthorized use or security breach, you must notify us immediately. 

BoltBrow is intended for individuals aged 18 or older. By accessing or using the site, you confirm that you meet this age requirement. We do not knowingly collect or store personal information from anyone under 18, and if we become aware that such information has been provided, we will delete it promptly. If you are a parent or guardian and believe a minor has submitted personal data to us, please contact us so we can take appropriate action.

The use of the site on behalf of another individual or entity is permitted only where lawful authority has been granted. The user accessing the site in such a capacity affirms that they are fully authorized to bind the third party to these Terms. The absence of such authority shall result in personal liability for any and all actions taken on the site under that access.

The submission of any information, materials, or content through the site shall be deemed non-confidential and non-proprietary. The user represents and warrants that such submissions do not infringe upon the rights of any third party and acknowledges that BoltBrow assumes no obligation with respect to the confidentiality or return of submitted materials.

PURCHASES

When you make a purchase on the Website, you will be able to choose the third party payment processor that will collect your payment information and process your payment. When you make a purchase, you will be presented with a payment form using one of the following third party payment processors: Google Pay and PayPal. We are not responsible for the collection, use, sharing or security of your billing information by these third party payment processors. The following payment method(s) are accepted by the third party payment processors: American Express, MasterCard, and Visa.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.

PROHIBITED USE

You must not use the Website, services, or products for any illegal, unauthorized, or harmful purpose. This includes, but is not limited to:

  • Violating any laws or regulations;

  • Impersonating or attempting to impersonate Bolt Brow, LLC or its employees, representatives, subsidiaries or divisions

  • Misrepresenting your identity or affiliation with any person or entity

  • Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material

  • Infringing on intellectual property or other rights of BoltBrow or third parties;

  • Uploading or transmitting harmful, offensive, or misleading content;

  • Attempting to access parts of the Website or systems without permission;

  • Distributing spam, viruses, or malicious software;

  • Reselling, copying, distributing or creating unauthorized derivative works of our digital content;

  • Interfering with the normal operation or security of the Website or services.

Any breach of these rules may lead to suspension or termination of your account and may involve legal consequences.

BOOKINGS AND APPOINTMENTS

All bookings and appointments must be made through our website. A non-refundable booking fee may apply and will be clearly shown at the time of scheduling. You will receive a confirmation once your appointment is successfully booked. It is your responsibility to provide accurate and complete information during the booking process. Any changes or cancellations must be made in accordance with our Cancellation and Rescheduling terms.

For complete information regarding available services, appointment availability, fees, and related terms, please refer to the Booking page of our website. We reserve the right to update our booking terms, availability, and fees at any time without prior notice. Any such changes will take effect as reflected on our website.

PRICING 

For complete information regarding the pricing, please refer to the Pricing page of our Website. We reserve the right to modify our pricing at any time, and such changes will take effect as reflected on our website.

CANCELLATION AND RESCHEDULING POLICY

All cancellation or rescheduling requests must be submitted in accordance with the terms outlined in our policy. For complete information regarding eligibility, timeframes, procedures, and any applicable fees, please refer to our Cancellation and Rescheduling Policy available on our website. This policy may be amended from time to time without prior notice.

We do not offer you the ability to cancel any purchases that you have made of the goods and digital products offered on our Website. We reserve the right to cancel your purchase for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased. We will let you know immediately if we plan on cancelling your purchase. We will issue you a refund of the full purchase price that you paid if we cancel your purchase.

SHIPPING AND DELIVERY POLICY

The shipment of purchased goods will be carried out either by Bolt Brow LLC or by a designated third party. In cases where a third party is responsible for shipping, their Terms of Service and applicable policies will govern the shipment process. Customers may contact us to obtain information regarding the third party’s identity and access their policies. Shipping costs are calculated and disclosed during the checkout process. Similarly, the estimated delivery timeframe will be provided at the time the order is placed.

RETURN AND REFUND POLICY

All return or refund requests must be submitted in accordance with the terms outlined in our policy. We do not offer refunds for any digital products purchased on our website. This policy may be amended from time to time without prior notice.

THIRD PARTY LINKS AND SERVICES

Our Website may include links to third-party websites or services that are not operated or controlled by us. We are not responsible for the content, terms of service, or policies of these third parties. We encourage you to review their privacy policies before sharing any personal information.

TERMINATION

Bolt Brow LLC reserves the right, in its sole discretion and without prior notice, to terminate or suspend your access to the Website, Services, or any part thereof, for any reason, including but not limited to a violation of these Terms, unlawful or harmful behavior, or conduct that Bolt Brow LLC believes in good faith is detrimental to the integrity, safety, or reputation of the Website or its users.

Upon termination, all licenses and rights granted to you under these Terms shall immediately cease, and you must promptly discontinue all use of the Website and Services. Termination shall not affect any rights or obligations that arose prior to the effective date of termination.

INTELLECTUAL PROPERTY RIGHTS

  1. Intellectual Property Ownership

All trademarks, service marks, logos, trade names, and any other distinctive signs including but not limited to the “Bolt Brow” name and logo (collectively, the “Marks”) displayed on this Website and in connection with the Services are the exclusive property of Bolt Brow LLC or its licensors. All other Marks appearing on this Website are the property of their respective owners. No license or right to use any of the Marks is granted by Bolt Brow LLC or its licensors except as expressly stated in these Terms.

All content on this Website, including but not limited to text, graphics, images, designs, icons, software, audio, video, course materials, and other materials (collectively, the “Content”), are protected by copyright, trademark, and other intellectual property laws. The compilation, arrangement, and overall design of the Website are the exclusive property of Bolt Brow LLC.

  1. Limited License 

Subject to your compliance with these Terms, Bolt Brow LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Website and Services solely for personal, non-commercial purposes. This license does not permit copying, distributing, modifying, reproducing, publicly displaying, or creating derivative works from the Content or Marks unless explicitly authorized.

  1. Notice of Intellectual Property Infringement

Bolt Brow LLC respects the intellectual property rights of others and expects users to do the same. If you believe in good faith that any content available on this Website infringes your intellectual property rights, you may submit a written notice of such alleged infringement to:

Email: hello@boltbrow.com

Address: 2220 Frankford Avenue, Philadelphia, Pennsylvania, 19125

Subject Line: Intellectual Property Infringement Notice

Your notice must include the following:

  • A description of the intellectual property you claim has been infringed, including any registration details if applicable;

  • A description of the location of the infringing material on the Website (including URLs or screenshots, if available);

  • Your full name, mailing address, telephone number, and email address;

  • A statement that you have a good faith belief that the use of the material is not authorized by the intellectual property owner, its agent, or the law;

  • A statement made under penalty of perjury that the information in your notice is accurate and that you are the owner or are authorized to act on behalf of the owner of the intellectual property that is allegedly infringed;

  • Your physical or electronic signature.

Please note that Bolt Brow LLC will not process any infringement complaint that is incomplete, inaccurate, or improperly submitted. You may be held legally responsible for any damages resulting from false, misleading, or bad faith claims, including costs, attorney’s fees, and other expenses incurred by Bolt Brow LLC or any affected third party arising from your misrepresentation of content or alleged infringement on this Website.

All contents of this Website are © 2021 - 2025 Bolt Brow, LLC or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of Bolt Brow, LLC and are either registered trademarks, trademarks or otherwise protected intellectual property of Bolt Brow, LLC or third parties in the United States and/or other countries.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Bolt Brow LLC, its affiliates, officers, directors, employees, agents, and representatives from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees and court costs, arising directly or indirectly out of or related to:

  • Your use or misuse of the Website, Services or Products;

  • Your violation of these Terms or any other policies incorporated herein;

  • Your violation of any applicable law, regulation, or third-party rights;

  • Any content, information, or materials you submit, post, or transmit through the Website or Services, including any infringement of intellectual property rights, privacy rights, or other proprietary rights of any third party;

  • Your failure to comply with any applicable laws or regulations;

  • Any negligent or wrongful acts or omissions by you in connection with your use of the Website or Services.

You agree to cooperate fully in the defense of any claim. Bolt Brow LLC reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you shall not settle any such claim without prior written consent from Bolt Brow LLC. These indemnification obligations will survive the termination or expiration of this Agreement and your use of the Website, Services or Products. 

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Bolt Brow LLC, its owners, employees, contractors, representatives, agents, and affiliates shall not be liable for any damages arising out of or in connection with the use or inability to use the Website, Services, or Products. This includes, but is not limited to, direct, indirect, incidental, special, consequential, or punitive damages, even if Bolt Brow LLC has been advised of the possibility of such damages.

By using Bolt Brow LLC’s Website, Services, or Products, you acknowledge and agree to assume all risks. Bolt Brow LLC’s total cumulative liability for all claims arising from or related to these Terms shall not exceed the amount you paid for the specific Service or Product that is the subject of the claim.

This limitation applies regardless of the cause of action and survives termination or expiration of your relationship with Bolt Brow LLC.

REPRESENTATION AND WARRANTIES

You represent and warrant that you have the legal capacity to enter into this Agreement and to use the Website and Services in compliance with these Terms. You agree to provide accurate, current, and complete information when registering or interacting with the Website. You acknowledge that any results or outcomes from using the Services or Products, are not guaranteed and may vary from person to person.

Bolt Brow LLC represents and warrants that it will perform the Services with reasonable care and skill consistent with industry standards. Except as expressly stated in these Terms, Bolt Brow LLC disclaims all other warranties, express or implied, including but not limited to any warranties of merchantability, fitness for a particular purpose, or non-infringement.

NO WARRANTY ON PURCHASES

THE ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE ARE PROVIDED “AS IS”. NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO ANY ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

REMEDIES

You agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be replacement. You also agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, dispute resolution, severability" section below. These remedies intended to be your sole and exclusive remedies for any breach of this Terms of Service as it relates to your purchase.

DISCLAIMER

THIS WEBSITE IS PROVIDED “AS IS”. NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

All information, products, services, and materials on the BoltBrow website are provided “as is” and without warranties, express or implied. While we strive for accuracy, product descriptions, service descriptions, pricing, availability, website content or advertising may contain errors, be incomplete, or change without notice.

All product images on the Website are for illustrative purposes only and may not precisely reflect the actual products. Variations in color, texture, size, and appearance may occur due to factors such as lighting conditions, photography techniques, and device display settings.

The digital products on this platform, including online courses and training programs, are provided for educational purposes only. Any copying, modification, distribution, or creation of derivative works from these courses is prohibited. Completing any course or training does not ensure employment, business success, or mastery of skills. Results and outcomes may differ widely among individuals and are influenced by various factors beyond the control of BoltBrow. Therefore, no guarantees or warranties are made regarding the specific benefits or achievements that may result from participation in these courses or training. 

You acknowledge that Bolt Brow LLC does not provide medical advice and that you should disclose any allergies, sensitivities, or health conditions before receiving any services. Bolt Brow LLC is not liable for any adverse reactions, allergies, or health issues that result from the use of products or services, including those caused by undisclosed medical conditions or sensitivities.

For all products and services offered on the Website, Bolt Brow LLC reserves the right to modify, discontinue, or withdraw them at any time without prior notice. Prices and availability of products and services may change or be corrected at any time, and such changes may occur before or after an order is placed. Also, products offered are intended for personal or professional use only and must not be resold, distributed, or used for commercial purposes. The presence of any product or service on the Website does not constitute an endorsement, guarantee, or recommendation by Bolt Brow LLC. Customers are advised to review all information carefully before making a purchase.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and your use of the Website and Services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles. Any controversy, dispute, or claim arising out of or relating to these Terms, including their interpretation or breach, shall be resolved exclusively in the courts located in Philadelphia, Pennsylvania. You and Bolt Brow LLC agree that any dispute shall be brought solely in your or our individual capacity and not as a plaintiff or class member in any class, collective, or representative action. THESE TERMS SHALL NOT BE GOVERNED BY THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE SALE OF INTERNATIONAL GOODS, THE UNIFORM COMMERCIAL CODE, NOR INCOTERMS. YOU AND BOLT BROW, LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

SUCCESSORS AND ASSIGNS

These Terms shall be binding upon and inure to the benefit of Bolt Brow LLC and its successors and assigns. You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of Bolt Brow LLC. Bolt Brow LLC may assign or transfer its rights and obligations under these Terms without restriction or consent.

NO THIRD-PARTY BENEFICIARIES

These Terms are intended solely for the benefit of you and Bolt Brow LLC and do not confer any rights or remedies to any third parties.

WAIVER

No waiver by Bolt Brow LLC of any provision of these Terms shall be deemed a waiver of any other provision or a continuing waiver. Any delay or failure by Bolt Brow LLC to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

SEVERABILITY

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

PRIVACY POLICY 

We respect and are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our Platform. By using the Site, you consent to the collection and use of information in accordance with the Privacy Policy, which is incorporated into these Terms of Use by reference. We reserve the right to amend our Privacy Policy at any time, and continued use of the Site signifies your agreement to any such changes.

CHANGES TO THIS TERMS OF SERVICES

We reserve the right to modify or update these Terms of Service at any time and for any reason. Any such modifications shall become effective immediately upon being posted on the website, with the “Last Revised” date updated accordingly. Your continued use of the services after the posting of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue your use of the services immediately.

ENTIRE AGREEMENT

These Terms, along with our Privacy Policy and any other policies referenced herein, constitute the complete and exclusive agreement between you and Bolt Brow LLC regarding your use of the Website and Services, superseding all prior or contemporaneous agreements, communications, and understandings, whether oral or written.

CONTACT

For questions or concerns about these Terms, our Website, or Services, contact us at:

  • Email: hello@boltbrow.com

  • Phone: 215-282-3087

  • Address: 2220 Frankford Avenue, Philadelphia, Pennsylvania, 19125

We respond to inquiries within 24–48 hours during business hours (Monday–Saturday). Inquiries received outside these hours or on holidays will be addressed the next business day.